| S/N | CUSTOMER SUPPORT SERVICES |
CUSTOMER REQUIREMENT(S | Cost | Timeline |
| 1 | Resonding to Correspondences | Request submitted to the relevant office | Nil | 1 week or as per timelines |
| 2 | Inquiries | Verbal or written inquiry | Nil | 2 days |
| 3 | Student registration | Receipt of filled in registration forms and fulfillment of registration requirements |
Nil | 2 weeks of start of semester |
| 4 | Teaching | Approved timetable | Lecturer costs | As per university teaching calender |
| 5 | Examinations | Administration and invigilation of examinations |
Lecturer costs | As per university examination schedules |
| 6 | Supervision of post graduate students |
Completion of course work and approval of research proposal | Approved University fee |
Msc. ~ 2 years PhD – 3 years
|
| 7 | Departmental Proposal Defense Seminars |
Organizing for Departmental seminars/ Research Defenses |
Nil | 2 weeks |
| 8 | Processing of staff requests |
Application letter or memo to relevant office |
Nil | 5 Days |
| 9 | Staff and student clearance |
Filled-in clearance forms | Nil | 1 day |
| 10 | Handling of complaint | Launch of complaint | Nil | 3 Days |